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--- thinking_about_security [2019/08/09 07:35] – neil
+++ thinking_about_security [2021/07/06 09:26] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 =====Thinking about security=====
-Key points:
+====Key points:====
+  * [[thinking_about_security#Be realistic, and think about client experience|Be realistic, and think about client experience]]
   * [[thinking_about_security#You are never going to be “perfectly secure”|You are never going to be “perfectly secure”]]
+  * [[thinking_about_security#Talk to your clients|Talk to your clients]]
   * [[thinking_about_security#Security is ongoing|Security is ongoing]]
+====Be realistic, and think about client experience ====
+Security is important. So is client experience.
+Some security controls are appropriate for highly confidential information, but some are less appropriate for less confidential information — the likelihood of harm, or the severity of the harm, does not justify the intrusion or inconvenience.
+There comes a point at which providing security makes it more difficult for the client to work with you, contrary to their best interests.
 ====You are never going to be “perfectly secure”====
@@ Line 10: / Line 20: @@
 What's important is that you are adequately protected against the realistic risks facing you.
+====Talk to your clients ====
+If your clients are themselves experts, consider letting them take the lead.
+If you act for a tech-aware client, who you know uses encryption for some communications, and they send instructions by unencrypted email, it may be reasonable for you to respond in kind.
+Likewise, if they send encrypted attachments, you likely want to do so as well.
+(You might always want to //offer// encrypted communications, so that less tech-aware clients realise that this is an option.)
 ====Security is ongoing====
-Threats change, and means of protecting against those threats change. So security is an issue which you are going to need to continue to address, as one of the many ongoing responsibilities of being a lawyer.
+Threats change, and the means of protecting against those threats changes. Security is an issue which you are going to need to continue to address, as one of the many ongoing responsibilities of being a lawyer.
 If you are hoping that you can do something, put a tick in a box, and move on, never to think about it again, you’re going to be disappointed.